Returns & Exchanges
At Axor Helmets, we are committed to your safety and satisfaction; if your gear doesn't fit perfectly, you can return or exchange it within 15 days of delivery. All items must be in their original, unused condition with tags and protective films intact to qualify for a refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check Preparation
Carefully pack the helmet in its original box with all manuals, dust bags, and accessories to ensure it is not damaged during transit.
Ship the Package
Affix the prepaid shipping label provided via email and drop off the package at your nearest authorized courier location.
Inspection and Refund
Once our technical team verifies the helmet's integrity, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing